FAQ

FAQ

Our main yarn are raccoon yarn and fox yarn.

PUYUAN TOWN, TONGXIANGN CITY, ZHEJIANG PROVINCE, CHINA.

Which is 50 minutes by high-speed train from Shanghai, 2 hours by car from Shanghai.

Of course, our team is working and offering consultations via phone, e-mail, and video conferencing. it is cost-effective way to meet us by webinar or whatapp alive or wechat video performance.

We would like to show you our factory production line, showroom and service team.

 

Meanwhile, Axletex invite you to our factory if you have the chance to China, our location is 2 hours far away from Shanghai Pudong airport by car, we can pick you up form the airport or call a car in advance to take you from Shanghai to our racoon yarn factory.

 

Shanghai port, China or Ningbo port, China.

 

The beautiful yarn ships from our warehouse located in Puyuan Town, Zhejiang province, which is  2 hours away from Shanghai port and 3 hours away from Ningbo port, talk with us about your favorite shipping port to your location.

Yes, we focus on animal yarn Chinese manufacturer since 1984, from collect raw  fibers, combing, carded, spinning, dyeing, packing, shipping, custom, and after-service.

We are an effective team to love yarn business by passion.

Our sales team is used to work from 9 am to 5 pm Eastern Time in Chinese 5 days a week and 24/7 in English and Japanese.

 

We are a yarn factory, not a trader, so the production line is no-stop work, our workers have to keep eyes on the stitches to avoid any defect.

Axletex runs under 1 fiber supply chain,1 sales team,1 produce team,1 shipping team,they have the same mindset about business. They also have the family responsibility to keep the business ball rolling well.

 

They said: “ we don’t know if we found yarn or yarn found us but goodness, we’ve been on quite the journey so far, AXLETEX has been such a joy in our life.”

Sure, we are ready to meet you online webinar and have a factory tour about 1 hour. Let’s start it from our showroom with sales managerv- Miss Vivi, then production line with our production manager, if you have any questions, we can answer it soon, more questions, more benift.

  1. Get the knowledge of raccoon yarn, fox yarn, cashmere yarn, or wool yarn.
  2. Expand the business to add raccoon yarn, fox yarn to get more profit and bring value to your customer.
  3. To design and produce novelty sweaters, socks, hats for winter season
  4. To be our yarn agent in your area.
  5. To be your indicated raccoon yarn supplier in China for your knit pullover brand.   

AXLETEX Animal Textile sincere to support your purchase with our raccoon yarns and fox yarns enjoyable and profitable.

 

Below tips you will want to take into consideration before ordering.

 

  1. Certificated Textile Company with China official registered
  2. The Sale is reliable and professional yarn knowledge expert through communication.
  3.  Experienced import and export arrangement and management to make your clear custom easily.

Sure, no one buy a house without checking. It is our duty to prepare enough cones sample of racoon yarn for your evaluation before ordering, we will dispatch it after getting your address and track it till you have it in hand.

Sample confirmation à Sample PI -> Produce -> Packing -> Shipping.

AXLETEX  have the healthy financial relationship with the international express companies, whatever you location is Japan or Ottawa. We will dispatch the free samples to you for promotion by DHL/FEDEX/UPS/FARDA/ROADSUN etc.

 

Different countries and religions have different economic express companies to ship your color sample, we will choose the fast delivery express to you with custom value marked 1 dollar a package to save your clean custom charge.

New colors are following the international color trend of Pantone each year, especially the autumn and winter season.

It is a right way to send your color standard to us for making the color sample yarn.

Please send an inquiry to us via contact us(跳转)

3 workdays in the lab to finish the solid color lab dip  

AXLETEX Animal Textile knows that work up a swatch to see what the end result will look like before making the entire project is priority step, so we will double-check with your original color standard or Pantone Number, even pay more attention to the light source of D65 or TL84 or CWF.

Please be aware that shades may vary depending on your computer monitor or device.

Better to check our color by having it in hand and review it with your design, not by the screen feeling.

Yes, it is a must. Our careful dyeing technicians had the mindset of the same color shade while get the repeat orders, they can manage to minimal the shade difference by their well-skilled operation.

MOQ / MCQ: 1kg/color from inventory yarn, 300kgs/color for custom yarn.

Make it clear that we construct your custom animal yarn order as soon as getting your deposit with finish it within 35 days if the quantity over 300 kilos and the workflow is:

Once your yarn order is placed by signed back PI and deposit settled down, we do the best to prepare the textile materials and purchased it immediately once get your deposit in our official account. After 30 days produce time by our well-equipped machines and meticulous work, your yarn is well packed for loading and shipping,

 

We will book your shipment from the forwarder before 10 days the animal yarns are ready, then make the documents for your easy clear custom, included commercial invoice, packing list and other certifications (Certificate of Original, Form A or Form E)

2 workdays for stock yarn, 35 days for a custom yarn order.

 

Thanks for your trust to order us, if you have a rush project, please mark ” RUSH ” in your mail or call us, then our production manager will position it ahead of others for sure.

Yes, our main racoon yarn and fox yarn have enough stock in different ready colors, which we sold popular in domestic China and Japan. Mail us your yarn type, account, and color tones, then sample and ready color list will be scheduled for your quick selection.

Yes, we love to be your extended packing team in China animal yarn industry. Please send your logo design and mark the print position, we just do it.

Yes, you could contact us by phone to inform your yarn order’s type, quantity, colors, and expected delivery date, meanwhile, please offer your mailbox and contact phone number, then we will send the PI for your final confirmation by mail. If any questions, let’s communicate step by step.

Yes, we could sell some numbers of raccoon fibre, fox fiber, cashmere fiber, and wool fiber if you need it. AXLETEX owns an animal fibre mill in the north of China and manages enough materials to keep our advantaged racoon yarn capacity in a sustainable status.

Yes, we are able to do it and appreciated your long-lasting support of our great yarns through adding items,

No one wishes to cancel the yarn order is placed, please contact us(跳转) soon unless you have to, then we will help you to solve it under different cases:

  1. if you cancel the order before the deposit, we are happy to do this for you because your order hasn’t been taken to our production line.
  2. If you cancel an order after deposit, we are able to stop your order firstly without demanding a refund for a deposit, they are not returnable as the raw material is in the warehouse.
  3.  If you cancel the order 20 days after deposit, we are unable to cancel or modify your order, we apologize for any inconvenience this may cause because custom raccoon yarn or custom fox yarn or custom cashmere yarn is going out halfway through the production line.

There are two kinds of packing way for your selection: bag packing and carton packing.

 

1, Bag packing

About 20 cones and 0.017 cubic meter each bag based on different yarn types and yarn accounts.

 

One yarn cone is packed in one transparent bag inside firstly, then use nylon bags outside to protect with shipping mark.

 

2, Carton packing

About 20 cones and 0.01 cubic meter each carton based on different yarn types and yarn accounts.

One yarn cone is packed in one transparent bag inside firstly, then put it in the carton to protect it with shipping mark.

Based on order quantity and situation, any payment terms can be negotiated by mail or phone.

we welcome the following payment terms without any doubt:

 

1, 100% TT in advance if sample order.

2, 30%TT as deposit 70% TT before shipment if first order with MOQ.

3, 30%TT as deposit 70% TT against BL copy

4, 30% TT as deposit 70% LC at sight.

5, LC at sight.

 

Money is trust and trust is money is a principle in such commercial world, the payment term is a part of healthy finance system during the process of the order.

 

Our 10 years motivated accounting members managed a wide range of payment ways for your convenience, wherever you are from Japan or France, our account could accept the money from bank wire transfer, West Union, Paypal, X-Transfer and even Bitcion type.

AXLETEX Animal Textile company is an independent, family-run yarn manufacturer, not a trader, our factory works 7 days a week and 24/7 to service the fashion brands worldwide, the depleted sales team are swamped with inquiries through your messages as fast as we can. 

Safety is a top priority during purchasing yarns from China, while, choosing a reliable one is not easy, especially a reliable person, the person is safe, the yarn is safe,too.

1, Online review of about us. (跳转)

It can also give you a genuine idea of just how good—and how safe—a supply team maybe. 

2, Download (跳转) the files to check the details.

3, Send an inquiry to Huansen to check the response.

4, Contact via phone and video conferencing to release your worry.

Knitting fabrics, hand knitting, thin yarn crochet projects, cozy baby project, the luxury clothing brand of the knit pullover yarn, sweater yarn, sock yarn, hat yarn, cardigan, dress etc.

The period of time within one year after the sale.

AXLETEX always try to keep our animal yarns as natural as possible. Super washing is a chemical treatment that strips the raccoon yarn and fox yarn of their eco-friendly qualities.  We also feel strongly about preserving the natural characteristics of animal fiber. We believe the alluring feel of natural raccoon and fox yarn was too good to super wash away.

Just throw the items made by our great yarn in the washer and dryer is not the right treatment way. Otherwise, it will shrink, treat it gently under below instruction for the consumers.

Below tips better to marked in the care label:

40 Machine Wash,

Do Not Bleach

Do Not Iron

Flat Dry

PCE Dry Clean

Tumble Dry – Low / 60